Streamline Your Customer Interactions with Voicent VoiceXML Gateway
Voicent VoiceXML Gateway is a robust solution for automating voice interactions, providing easy integration and customizable features, making it ideal for businesses of all sizes.
Voicent VoiceXML Gateway Review
Voicent VoiceXML Gateway, developed by Voicent Communications, Inc, is a powerful software application designed to streamline interactive voice response (IVR) system development. This robust tool allows businesses to create and deploy voice applications using VoiceXML, an industry-standard markup language for creating IVR systems.
One of the key features of Voicent VoiceXML Gateway is its intuitive drag-and-drop interface, which makes it easy for users to design complex IVR systems without the need for extensive programming knowledge. The software also provides a variety of pre-built templates and components that can be customized to suit the specific needs of a business.
Another notable feature of Voicent VoiceXML Gateway is its seamless integration with various telephony systems, including SIP, VoIP, and PSTN. This ensures that businesses can easily connect their IVR systems to existing phone lines and communication networks, allowing for efficient and reliable call routing.
Furthermore, Voicent VoiceXML Gateway offers advanced speech recognition and text-to-speech capabilities, allowing businesses to create dynamic and engaging voice applications. The software also supports multi-language speech recognition, making it suitable for businesses operating in diverse linguistic environments.
Voicent VoiceXML Gateway is a versatile and user-friendly tool for developing sophisticated IVR systems. With its intuitive interface, extensive feature set, and seamless integration capabilities, this software is an excellent choice for businesses looking to enhance their customer service operations through interactive voice applications.
Overview
Voicent VoiceXML Gateway is a Freeware software in the category Miscellaneous developed by Voicent Communications, Inc.
The latest version of Voicent VoiceXML Gateway is 9.0.5, released on 08/20/2016. It was initially added to our database on 08/10/2008.
Voicent VoiceXML Gateway runs on the following operating systems: Windows. The download file has a size of 1.7MB.
Voicent VoiceXML Gateway has not been rated by our users yet.
Pros
- User-friendly interface for creating and managing VoiceXML applications.
- Supports a wide range of telephony options, making it versatile for different business needs.
- Integration capabilities with various CRM and database systems.
- Offers good documentation and support resources for users.
- Cost-effective solution for businesses looking to implement VoiceXML technology.
Cons
- Limited functionalities compared to more advanced platforms.
- May require technical expertise for setup and advanced configurations.
- Occasional performance issues reported by users under high-load scenarios.
- Updates and new features could be slower than desired due to the company's size.
- Some users may find the graphical interface limiting compared to code-based solutions.
FAQ
What is the Voicent VoiceXML Gateway?
The Voicent VoiceXML Gateway is a powerful software solution that enables developers to create and deploy VoiceXML-based applications.
What is VoiceXML?
VoiceXML is an XML-based markup language used for creating interactive voice applications that can be accessed over the telephone.
What are some key features of the Voicent VoiceXML Gateway?
Some key features include call control, speech recognition, text-to-speech, database integration, and multi-channel support.
What programming languages can be used with the Voicent VoiceXML Gateway?
The Voicent VoiceXML Gateway supports various programming languages such as Java, .NET (C# and VB.NET), PHP, and JavaScript.
Can I integrate the Voicent VoiceXML Gateway with my existing systems?
Yes, the Voicent VoiceXML Gateway provides APIs and connectors that allow for seamless integration with your existing systems and databases.
Do I need specialized hardware to use the Voicent VoiceXML Gateway?
No, the Voicent VoiceXML Gateway is software-based and can be installed on standard hardware or virtual machines.
Is the Voicent VoiceXML Gateway scalable?
Yes, the Voicent VoiceXML Gateway is scalable and can handle high call volumes by utilizing server clustering and load balancing.
Can I deploy voice applications on both inbound and outbound calls?
Yes, the Voicent VoiceXML Gateway supports both inbound and outbound calls, giving you flexibility in deploying voice applications.
Does the Voicent VoiceXML Gateway support speech recognition?
Yes, the Voicent VoiceXML Gateway supports speech recognition, allowing users to interact with voice applications by speaking commands and responses.
Can I customize the voice prompts used in my applications?
Yes, the Voicent VoiceXML Gateway provides tools for creating and managing voice prompts, allowing you to customize the audio messages used in your applications.
Pete Milner
I'm Pete, a software reviewer at UpdateStar with a passion for the ever-evolving world of technology. My background in engineering gives me a unique insight into the intricacies of software, allowing me to provide in-depth, knowledgeable reviews and analyses. Whether it's the newest software releases, tech innovations, or the latest trends, I'm here to break it all down for you. I work from UpdateStar’s Berlin main office.
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